Improving the Quality of Vietnamese Software Development

CMM/Software Engineering and Management Workshops in Vietnam
Vietnamese participants engage in software development processes workshop exercise As part of the dot-GOV USAID/ANE-funded efforts in the ASEAN region to create an enabling environment for ICT policy reform, Internews, collaborating with the Vietnam Competitiveness Initiative (VNCI), held two workshops for software companies in Vietnam on software engineering and management.

The first workshop was held in Hanoi during 7-9 April, 2004 and the second in Ho Chi Minh City during 12-14 April, 2004. QAI Ltd., organized the workshops and content and GeekCorps, a non-profit, provided four CMM/ISO9000 expert volunteers to work with a sub-set of the participating companies.

Capability Maturity Model Workshop
Eighty executives from small and medium Vietnamese software enterprises learned about the Capability Maturity Model (CMM) and were trained on the certification process. Originally developed by the Software Engineering Institute at Carnegie Mellon University, CMM is a broadly accepted industry standard for establishing the quality of a software development company's processes and earning the trust of potential customers. The Model helps companies examine and define their software development processes to make them more efficient and the software more reliable.

Knowing that the CMM processes and certification would help their companies improve their products and lead to new opportunities in the international arena, the workshop participants were eager to grasp the concepts and get the most out of the training sessions. Mr. Tung Nguyen, representative of the Tinh Van company, stated, "...more than the CMM certification, we need the improvement in processes that the CMM technical assistance could provide us with. We need better results; we cannot afford [to] keep growing without a clear organization of procedures."

Vietnamese Software Certification
The CMM workshops were the first part of the two-phase activity on Software Certification in Vietnam. The activity will assist the professional development of Vietnamese software companies so they can produce improved and marketable products.

Phase II of technical assistance will occur throughout the next six months, implemented by GeekCorps, to help improve the capabilities of select Vietnamese software companies. VNCI, dot-GOV, and GeekCorps selected 18 companies that could benefit the most from this follow-on technical assistance. The four GeekCorps volunteers will work closely with these companies to advise them on improving business and production processes to prepare for CMM certification.

The second phase of the activity will be completed by October 2004.

This activity builds upon two earlier activities completed through the dot-GOV program. The first was a workshop convened by Kenan Institute through a dot-GOV sub grant on "International e-Commerce and Information Infrastructure Policy," held at Hanoi in November 2002 for policymakers and the ICT business representatives. The second was an international business linkages activity conducted during fall of 2003 for ICT businesses where contacts with US ICT business could add value. Finally, Internews Europe has an ongoing Global Internet Policy Project in Vietnam funded by the European Union.

Internews was awarded the "Using ICT for Development Across the ASEAN Region" on August 27, 2003. The project lasts for 24 months (Associate Cooperative Agreement No. RAN-A-00-03-000050-00 under the dot-GOV Leader Award No. GDG-A-00-01-00009-00).

For More Information, Contact:
Sarah Tisch, Ph.D.
Chief-of-Party, dot-GOV
Internews Network
Tel: 202 833-5740 x 203

George Sadowsky
Senior Technical Advisor, dot-GOV
Internews Network
Tel: 202 833 5740 x 200

Alejandro Bermudez-Del-Villar
Program Associate, dot-GOV
Internews Network
Tel: 202 883 5740 x 205

Partner: Wayan Vota
Program Manager, IESC/Geekcorps
Tel: 202.589.2624

Related Resource Partners
Related DOT-COM Activity
Asia and Near East - Using ICT for Development Across the ASEAN Region (e-ASEAN Support)
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