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 Issue 8: Fall 2004
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| Mali CLIC Regional Training to Build on Sustainability Efforts Training and capacity building is an essential component of the CLIC project in Mali. The sustainability of telecenters in rural areas is a continuing challenge around the world. In Mali, dot-ORG and its local partner, INAGEF, are putting a lot of emphasis on training to ensure that CLIC managers have the appropriate tools and skills to collect data essential for decision making. CLIC managers need to know whether they are making a profit. They need to have a better idea of their bottom line. They need to know if their earnings from the sale of services and products are in line with their original expectations and if their expenses are also in line with expectations.  From August 24th to September 18th, 2004, CLIC managers gathered for the second round of regional training. A first round of training had focused on developing business plans and appropriate organizational structures for the CLICs. This second round of training focused on the refinement and deployment of specific management tools, and in particular financial tracking tools. Additional skills in using publishing and presentation software were taught.While there is great diversity among the CLICs, similar tools, such as spreadsheets, can be used by all the CLICs to collect and analyze revenues and expenses. The spreadsheets were developed in collaboration with the CLIC managers, to ensure that they are user-friendly and fit the managers needs for analysis and decision-making. Early Results Early data collected from the CLICs suggest that the demand for different types of services tends to vary across locations. A number of the CLICs are struggling with slow internet connections, learning to make the most of services that do attract a clientele, such as photocopying, printing and training services. While improved data collection from all the CLICs will not by itself solve all the challenges facing the CLICs, the data will provide a clearer picture of the challenges that are common to most of the CLICs and may require a common approach, in contrast to challenges that are unique to the situation of individual CLICs and may require a unique solution. AED was awarded the Mali CLIC Project for a period of two years between May 2003 - May 2005 (Award No. 688-G-00-03-00038-00 under the dot-ORG Leader Award No.GDG-A-00-01-00014-00). |
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